Frequently Asked Questions
Can I put personal items in the car?
You can put personal items up to 100 lbs. in a box or single piece of luggage that will be in the trunk of the car during transport.
Is my vehicle insured during transport?
Yes, your vehicle will be covered by the carrier’s cargo insurance. Additionally, we have our own contingent cargo insurance, which protects you for up to $250,000 should the trucker’s policy fail to fully cover a valid claim.
When is the vehicle going to be picked-up?
After an order is placed, we search our car carrier network to find a trucker to transport your vehicle. We will assign the best one available and give you an estimated pickup time. The trucker will call you to confirm the details ahead of schedule.
When will my vehicle be delivered?
When you place an order, you will receive an estimated transit time for your shipment. This will give you a window for when your car will be delivered. Transit times depend on moving distance. With each delivery being unique, it is possible that your car would be delivered faster than the estimated transit time provided.
Can I track my vehicle online?
Online customer tracking is not available. For the most accurate, real-time location information on your shipment, directly contact your trucker for updates or email [email protected]